By using this website and placing an order, you agree to the terms below.

Orders

All orders are subject to acceptance and availability. Once your order is placed, you’ll receive an order confirmation email. This confirms we’ve received your order, not that it has been dispatched.

We reserve the right to cancel or refuse any order if necessary (for example: stock errors, payment issues, or suspected fraud).

RETURNS & REFUNDS POLICY

Due to the limited nature of our drops, we do not offer refunds or exchanges except where required by applicable consumer law."

Returns Window

We accept returns within 7 days of delivery.

Condition

Items must be:

• 
  Unworn
  
• 
  Unwashed
  
• 
  In original condition and packaging
  

Any items that do not meet these conditions may be refused.

Refunds / Exchanges

Once your return is received and inspected, we will process your refund or exchange.

Refunds are issued back to your original payment method.

Sale / Limited Drop Items

Due to the nature of limited drops, some items may be marked as final sale. These cannot be returned or refunded unless faulty.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

PRIVACY POLICY

We respect your privacy.

What We Collect

We collect basic information needed to process orders, including:

• 
  Name
  
• 
  Email address
  
• 
  Shipping address
  
• 
  Payment information (processed securely via third-party providers)
  

How We Use Your Info

Your information is used to:

• 
  Process and deliver orders
  
• 
  Provide customer support
  
• 
  Send order updates
  

If you opt in, we may also send marketing emails (you can unsubscribe anytime).

Cookies

This site uses cookies to improve your browsing experience and track basic site performance.

Third Parties

We use trusted third-party services (such as payment processors and shipping providers) to complete orders securely.

Your Rights (UK GDPR)

You can request access, correction, or deletion of your personal data at any time by contacting us.

FAQ

When will my order ship?

Orders are dispatched within 1–3 business days.

Do you restock items?

Most drops are limited and may not be restocked.

Do you ship worldwide?

Yes — we ship internationally. Delivery times vary depending on location.

How can I track my order?

Once your order ships, you’ll receive a tracking link via email (if available for your shipping method).

What if my parcel is lost?

Once an order has been shipped, we are not responsible for delays or lost parcels caused by the courier. However, contact us and we’ll always try to help.

CONTACT

For any questions or support:

📩 Email: KaisenBear@outlook.com

📷 Instagram: Kaisenbear

We aim to reply within 24–48 hours.

Pricing

All prices are listed in GBP (£). We reserve the right to change pricing or correct any errors without notice.

Website Use

You agree not to misuse this website or attempt to interfere with its operation in any way.

Liability

We are not responsible for any indirect losses, delays, or issues outside of our control (including courier delays).